Platinum Support

The Platinum Support package provides you with fantastic support for all aspects of your online business. The extended support is delivered on an ad hoc basis as and when you need it and includes:

• Managed Backup including nightly FTP and mySQL backup of your site (we re-instate your site to a previous version should the worst happen).


• Continuing access to Support Ticket system


• Access to RSTO technical support line


• Support incidents:
  
  • Up to 40 support queries for Platinum support
  
  
  • Total support time of 32 hours for Platinum support
• Instantaneous working hour turnaround for critical issues


• Special discounts on Trade Online Project products


• Regular Newsletter with tips, tricks, product info and grant funding sources


• Support for any of the following areas:
  
  • Website
  
  
  • E-commerce
  
  
  • SEO
  
  
  • Internet connection
  
  
  • E-mail
  
  
  • PC problems (excludes virus or hardware failure)